Business Analyst & CRM (Salesforce)
Mexico City, México – REMOTE AVAILABLE FOR THE RIGHT CANDIDATE
**Must speak and understand English for this position
The Business Analyst & CRM (Salesforce) plays a critical role in driving the execution of Sonova Mexico’s pricing strategy while ensuring full visibility of commercial performance through robust KPI tracking and analytics. This role serves as the functional owner of Salesforce, supporting data integrity, system optimization, and enabling data-driven decision-making across the commercial organization.
This position is essential to strengthening operational excellence, improving profitability, and supporting sustainable market share growth.
Responsibilities:
Monitor and analyze performance of customer-tier pricing strategies across segments
Analyze sales volumes, pricing, margins, discount behavior, and customer trends
Produce recurring and ad-hoc executive reports for leadership
Identify risks, deviations, and opportunities to improve profitability and competitiveness
Support automation of pricing rules in SAP and Salesforce
Act as the internal Product Owner for Salesforce
Ensure data quality, system usage, and continuous CRM optimization
Build dashboards, reports, and workflows to support Sales and Management teams
Lead user training, adoption initiatives, and system enhancements
Track KPIs including customer volume, discount levels, contract compliance, and financial performance
Prepare monthly and quarterly performance summaries and insights
Partner with Sales teams to support pricing strategy execution and customer negotiations
Collaborate cross-functionally with Marketing, Finance, Operations, and IT teams
More about you:
Bachelor’s degree in Business Administration, Industrial Engineering, Economics, Finance, Information Systems, or related field
Strong Salesforce experience including dashboards, reporting, and automation
Advanced Excel skills; Power BI or similar tools preferred
Strong understanding of commercial processes and pricing strategies
Ability to analyze large datasets and translate insights into actionable recommendations
Advanced English proficiency
Strong analytical thinking, attention to detail, and problem-solving skills
Excellent communication and ability to influence cross-functional teams
A minimum of 200Mb/sec download and 10Mb/sec upload speed internet connectivity is required to support any remote/hybrid employee functionality at Sonova
Don't meet all the criteria? If you’re willing to go all in and learn we'd love to hear from you!
What we offer:
• Benefits in accordance with the Federal Labor Law (LFT)
• Savings fund (Fondo de Ahorro)
How we work:
At Sonova, we prioritize the well-being of our employees and foster an inclusive environment that promotes engagement and collaboration. Our team-customized hybrid work model empowers teams to balance individual needs with business goals, offering flexibility and individualized time management. We recognize the importance of life outside of work and strive to create a supportive and motivating workplace where innovation thrives.