You will be responsible for assisting customers via live chat and email , answering product questions, troubleshooting issues, and ensuring customers have a great experience with our software.
Responsibilities
- Respond to customer inquiries via live chat and email
- Troubleshoot basic software issues
- Escalate technical problems when needed
- Maintain a high level of customer satisfaction
- Document customer feedback and common issues
- Work closely with our support and operations teams
- Previous experience in chat and email support for a software or SaaS company
- Excellent written English
- Strong communication and problem-solving skills
- Ability to work independently
- Reliable internet connection and computer
- Experience with help desk platforms such as Intercom, Zendesk, Gorgias, Freshdesk, or similar is a plus
- Full-time remote role
- Long-term opportunity
- Competitive salary based on experience
Please Send
- Your resume
- A brief introduction
- Details of your previous support experience
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