Apply here: https://operationsarmy.com/application
We are seeking a Customer Service Representative to join our team and provide high-quality support to our customers. This role requires strong communication skills and a clear British English accent, specifically from candidates based in the United Kingdom (Manchester or London preferred).
The ideal candidate will be responsible for handling customer inquiries, resolving issues efficiently, and ensuring a positive customer experience across all communication channels.
Responsibilities:
- Respond to customer inquiries via phone, email, chat, or other support channels in a timely and professional manner
- Provide accurate information regarding products, services, billing, and account-related concerns
- Troubleshoot and resolve customer issues or escalate complex cases to the appropriate department
- Maintain accurate records of customer interactions in CRM or ticketing systems
- Process customer requests such as orders, refunds, or account updates
- Follow up with customers to ensure complete resolution and satisfaction
- Meet performance targets including response time, resolution time, and customer satisfaction (CSAT)
- Collaborate with internal teams to resolve complex issues
- Maintain a professional, empathetic, and customer-first approach at all times
- Must be based in the United Kingdom (preferably Manchester or London)
- Must have a clear British English accent (native or near-native level required)
- Previous experience in customer service or a related role is preferred
- Strong verbal and written communication skills
- Good problem-solving skills and attention to detail
- Ability to multitask in a fast-paced environment
- Basic computer skills and familiarity with CRM or ticketing tools
- Willingness to work flexible shifts if required
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