Client Experience Strategy & Delivery - Senior Associate Director

A leading global investment manager is looking for someone to define what an outstanding client experience should look like – and to be the strategic mind that turns that vision into a clear plan others can build. This is a thinking role, not a delivery one. Sitting within a small, senior client experience team, you'll start with a blank sheet of paper and work out what "good" looks like across the entire client journey – then translate it into concepts that PMs, BAs and UX designers can execut…