2nd Line Support - Enhanced DBS

2nd Line Support - Onsite at a school Must have an Enhanced DBS Key Responsibilities Manage and resolve 2nd line support tickets within agreed SLAs. Provide remote and face to face support to end users via phone, deskside support, email, and ticketing systems. Troubleshoot Microsoft 365, Azure/Entra, Windows Server and Desktop environments. Work with networking, virtualisation, cybersecurity, backup, and antivirus technologies. Identify recurring issues and contribute to service improvements. R…