1st Line Support Analyst (Service Desk) - WDN06575

Job Description Are you passionate about technology and delivering excellent customer support? West Dunbartonshire Council has an exciting opportunity for a motivated 1st Line Support Analyst to join our ICT Service Desk team. As the first point of contact for ICT support, you will play a key role in resolving hardware and software issues and delivering a high-quality service to users across the organisation. What you’ll do Provide first-line support via phone, live chat and face-to-face channe…