Service & Operations Manager - FTC

Job Title: Service & Operations Manager, Volume Claims (Maternity Cover - 12 Months FTC) Level: Management Responsible to: Director of Volume Claims Job Summary A key member of the leadership team, the role holder is responsible for the effective leadership of the Volume Claims operation, encompassing onboarding, customer servicing, digital claims processing, complaints management, MI and data reporting, resource planning, and people performance. They will hold accountability for all business s…