1st Line Support Engineer

This is the first point of contact for managed services clients. You will log, triage, and resolve everyday support requests across a mixed estate of Apple and Windows devices, keep clients updated, and escalate more complex issues to our 2nd and 3rd line engineers. It is a great role for someone early in their IT career who wants hands on exposure to enterprise tooling across multiple client environments. Key Responsibilities Act as first point of contact for client requests via phone, email, …