About Joby
Joby (joby.io) is an all-in-one CRM for home-service businesses - HVAC, plumbing, electrical, roofing, cleaning, landscaping and 70+ other industries. Service teams use Joby to manage leads, schedule jobs, send estimates and invoices, take payments, and talk to their customers - all in one place.
The role
We are looking for an experienced Customer Support & Product Demo Specialist to be the face of Joby for new and existing customers. This is a full-time, fully remote role, open worldwide.
What you will do
- Run live product demos of Joby over Zoom for prospective customers and show them how it fits their business
- Handle day-to-day customer support in Intercom (live chat and tickets), from quick how-to questions to troubleshooting
- Host onboarding and support calls over Zoom to get new customers set up for success
- Turn common questions into help-center articles and saved replies
- Pass customer feedback to the team so the product keeps getting better
What we are looking for
- 2+ years in customer support or customer success at a SaaS company
- Hands-on experience with Intercom (or a similar tool such as Zendesk) and with running screen-share demos on Zoom
- Excellent spoken and written English, confident presenting to business owners
- Self-managed, reliable and empathetic - you will often be the first person our customers talk to
- Bonus: experience with CRMs or with home-service / field-service businesses
What we offer
- Full-time remote position, open worldwide
- $25,000 - $48,999 per year, depending on experience and location
- Product training and a clear playbook for demos and support
- A small, fast-moving team where your feedback directly shapes the product
How to apply
Email Danny@Joby.io with your CV, a short note about the SaaS products you have supported, and - bonus points - a short screen recording of you demoing any product you know well.