About the Role
We're looking for a Technical Program Manager to lead delivery of an enterprise ServiceNow program. This is a program and delivery leadership role, not hands-on development — you'll coordinate cross-functional teams across IT, operations, and delivery to keep a high-visibility, enterprise-scale ServiceNow initiative on track. ServiceNow platform familiarity matters here, but your core value is program rigor: planning, stakeholder alignment, and risk management at scale.
What You'll Do
Own program-level planning and coordination for enterprise ServiceNow initiatives
Align stakeholders across IT, operations, and delivery teams throughout the program lifecycle
Track milestones, risks, and dependencies, proactively surfacing and resolving blockers
Support and inform implementation decisions in collaboration with hands-on ServiceNow development teams
Maintain transparent communication with stakeholders, including status updates and progress reporting
Facilitate cross-functional meetings, workshops, and planning sessions
Identify opportunities for process improvement across the program
What You Bring
Proven experience as a Technical Program Manager or Delivery Lead on enterprise-scale technology programs
Working familiarity with the ServiceNow platform (competent-level understanding, not hands-on development)
Strong stakeholder management and cross-functional coordination skills
Experience tracking and managing program risk, milestones, and dependencies at an enterprise scale
Excellent written and verbal communication skills, with the ability to translate technical details for business stakeholders
Comfort operating in a high-visibility, enterprise program environment
Nice to Have
PMP or other project/program management certification
Experience with IT service management (ITSM) programs or platforms beyond ServiceNow
Background in enterprise IT or consumer goods/enterprise technology environments