Service Desk Analyst

Description On a daily basis, the applicant will maintain ownership of faults and provide timely updates to both internal and external customers; ensuring faults are given the correct level of priority and meeting service level agreements. There is also an opportunity for the right candidate to train with our 2 nd line support to expand their technical knowledge and help assist with 2 nd line queries. The role will be shift based; covering 8am until 6pm Monday to Friday and will require flexibi…