This dispatch position works in a high-energy, fast-paced environment and requires excellent customer service skills, sound judgment, resourcefulness, and the ability to work independently and as part of a team. This is a remote position.
Job requirements:
- Highly motivated, outgoing and energetic with a professional demeanor
- Self-starter
- Comfortable learning and using multiple software tools
- Customer-oriented and empathetic toward drivers
- Ability to build rapport by phone, email, and SMS messaging
- Highly organized and detail oriented
- Ability to work under pressure and deadlines
- Ability to deal with upset customers or drivers when necessary
- Have problem solving skills and the ability to adapt to ever changing situations
- Ability to think on your feet when a transport goes sideways
- Ability to multitask
- Willingness to learn
- Ability to accept constructive feedback
- Strong written and verbal communication skills
- Good math skills
Essential duties include but are not limited to:
- This position is Monday – Friday 8am-5pm Mountain Standard Time
- Communicate with customers, quote rates, and provide up to date information regarding loads.
- Coordinate loading and unloading arrangements with drivers and customers.
- Input orders efficiently and accurately – attention to detail is crucial.
- Negotiate freight rates and terms with carriers
- Vet new carrier partners; Review FMCSA ratings, confirm insurance
- Monitor driver progress from pick up to delivery
- Dispatch freight daily by phone and operating systems
- Willing to work weekends as needed (currently this is very rare)
Compensation and benefits:
- Salary – DOE
- Health and Dental insurance (company contributes to health insurance premium)
- Optical plan (in-house $360 reimbursement per year)
- Retirement plans with employer contributions (up to 3%)
- Paid vacation
- Paid holidays