Why join us?
Mitti by SafetyCulture is a global tech company, just not the kind you're picturing. Our almost 1,000-person team builds tools that make work better for the three billion frontline workers who keep the world moving. We've got big tech scale, without the sign-off layers or corporate theatre. Every permanent team member gets equity, so when we grow, you do too. This next chapter is about scaling smart, powered by AI, a clear vision and real ownership.
Big tech impact, without the big tech ick.
As an Expansion Account Executive at Mitti, you'll partner with an established portfolio of customers to help them maximise the value of their investment while identifying opportunities to grow their partnership with us. Rather than focusing on new customer acquisition, you'll drive revenue through strategic account expansion, cross-sell, upsell and multi-product adoption.
How you will spend your time
Own and grow a portfolio of enterprise accounts, driving upsell, cross-sell and multi-product adoption against quarterly revenue targets.
Uncover new business units, use cases and stakeholders within existing accounts to build a steady pipeline of expansion opportunities.
Build trusted, executive-level relationships including through business reviews, briefings and industry events, that give you visibility into customers' long-term priorities.
Develop account plans that grow product adoption, customer value and ARR.
Partner with Customer Success across the customer lifecycle, from onboarding through renewal and growth.
Work cross-functionally with Product, Marketing, Legal and Support to remove barriers, accelerate growth and feed customer insight into the roadmap.
Keep forecasting, account plans and Salesforce records accurate to support predictable pipeline management.
About you
Proven track record in enterprise SaaS Account Management or Expansion Sales, growing existing accounts through upsell, cross-sell and strategic account development.
A consultative, relationship-first approach. Able to build trust, uncover business challenges and align solutions to long-term objectives.
Experience managing executive and C-level relationships across complex, multi-stakeholder organisations.
Skilled at building account plans that grow adoption, utilisation and recurring revenue.
Strong commercial acumen. You're comfortable negotiating expansion deals, contract growth and multi-year agreements.
Confidence identifying whitespace and expanding relationships across departments and business units.
Excellent organisational, forecasting and cross-functional collaboration skills.
What we offer
Daily breakfast and lunch cooked by our in-house chef
State of the art office with gym facilities, towel service and showers
Hackathons, workshops and Lunch & Learns
EAP services and generous paid parental leave
Quarterly team celebrations and events
We’re committed to building inclusive teams and cultivating a sense of belonging so our people can bring their whole authentic selves to work each day. We seek to make reasonable adjustments throughout our recruitment process to create an even playing field for all candidates. Thanks to the tireless efforts of the entire Mitti team we’ve built an incredible culture which has seen us recognised as a Best Place to Work in Australia , the US and the UK .
Even if you don't meet every requirement listed in the ad, please consider applying for this role. We prioritise inclusion and value individuals with potential over a checklist of qualifications. Don't rule yourself out, hit that apply button if this job resonates with you
You can find out more about life at Mitti via Youtube , Twitter , Instagram and LinkedIn.
To all recruitment agencies, we do not accept resumes or partnership opportunities. Please do not forward resumes to Mitti or any of our employees. We are not responsible for any fees associated with unsolicited resumes.
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