Role: Call Quality Specialist Newcastle (NE12 8BU) £25,000 rising to £26,000 performance bonus MondayFriday, 9:0017:30 (no weekends) Were hiring a Call Quality Specialist to join our growing Newcastle team. This is a 50/50 split role between call quality and hands on retention, ideal for someone who understands what great calls look like and wants to play a key part in improving team performance. The Role Call Quality & Coaching (50%) Monitor and evaluate inbound and outbound retention calls I…