Location: Remote (must work US hours)
MB Social is looking for an experienced Community Manager who is passionate about beauty, social media and has a strong track record in defining, building, and overseeing social media strategy while cultivating and nurturing a community. You will join a dynamic, collaborative and fast-paced remote environment, working with top beauty brands to help them grow, engage and support their community. The ideal candidate will have a social-first approach, is super flexible, nimble and can juggle projects that change in real time.
WHO YOU ARE: Always connected. Social obsessed. Positive, collaborative, and a team player. Effective communicator. Proactive, resourceful, and a creative problem solver. Extremely organized and detail-oriented. Plus: Beauty lover.
ROLE & RESPONSIBILITIES:
Manage and grow online communities for multiple clients across various social platforms, including, but not limited to, Instagram, TikTok, Facebook, X, and LinkedIn
Daily Engagement: Manage and respond to all messages, comments, mentions, tagged photos, hashtags, and influencers/ambassador content
Customer Service: Respond to questions, escalate concerns, provide recommendations, and collaborate with brand teams as needed
Utilize client tools/preferred platforms (Sprout Social, Sprinklr, Meltwater, Dash Hudson, etc.)
Create and update FAQ documents as new answers arise
Monitor, respond to, and track Influencer inbounds
Support the Account Directors, and assist with social content calendar management by scheduling approved content, posting daily in-app (Reels, Stories, TikToks), and ensure all content goes live daily and is error-free
Monthly Reporting: Add data, insights, and recommendations for review by the Account Director
Stay up-to-date with social trends, topics and emerging platforms
QUALIFICATIONS:
1+ years of community management experience at an agency OR experience with high-volume brand(s), specifically with organic social media (beauty, luxury, fashion, wellness)
Experience building engaged brand communities on social media
Experience with community management tools (Sprinklr, Sprout Social, Dash Social, etc.)
Deep understanding of social platforms (Instagram, TikTok, Facebook, etc.)
Excellent communication (written, oral, interpersonal) and grammar skills
Creative writer with the ability to embody a brand’s tone of voice
Strong attention to detail, critical thinker, and problem-solver
Customer Service experience a plus
REPORTS TO: Director of Community Management
MEASUREMENT/EXPECTATIONS:
Client feedback
Team Lead feedback
Daily/monthly scope is maintained
All checks are completed and inbounds are engaged with
Response rate where applicable
Accuracy on TOV
Customer service questions are answered in a timely manner
Influencer inbounds are properly responded to (maybe or no) and tracked
Team lead/client is regularly alerted of new customer service/influencer inbounds
Daily or weekly depending on client preference and urgency
FAQ document is up to date
Time Trackers is up-to-date and accurate
Monday.com is up to date: meeting agendas are linked, next steps are added, brand decks/information is saved and linked, board is updated daily and weekly
Client/team agenda is created at least 1 day in advance
Agenda is updated: community management insights, tracker updates (Customer Service, Influencer/PR, etc.), pending questions, and competitor performance (if for a SMM client)
Notes, next steps, and client feedback and are clear
Content is scheduled 1-2 weeks in advance and follows the content calendar
Content is error-free (no typos, correct links, tags work)
Monthly recaps are submitted on time with little to no feedback
ABOUT MB SOCIAL: MB Social is a full-service social media agency for global businesses, brands, and talent led by a team of passionate women who believe social media starts with an engaged community.
SOME CLIENTS INCLUDE: CeraVe, SkinCeuticals, Lancôme, Palmer’s, Josie Maran, bareMinerals, Laura Mercier
MB SOCIAL SPECIALIZES IN: Social Media Strategy, Social Media Management, Community Management, Content Creation, Talent Management, Social Media Training