Grid Operator

Position Summary:

The Grid Operator plays a critical role in the real time monitoring, operation, and control of the electrical distribution system for New Providence. This position ensures the safe, reliable, and efficient delivery of electricity to customers by overseeing system performance, responding to alarms and events, coordinating field crews, and executing switching operations under established protocols.

This is a non-management yet high responsibility role within the System Operations Control Room, requiring sound judgment, technical expertise, and continuous awareness of grid conditions. Grid Operators support 24/7 operations through rotating shifts to maintain uninterrupted system oversight. From time to time, additional hours may be required during system disturbances, operational needs, or storm/emergency response.

Essential Functions:

• Monitor and control the electrical distribution system in real time using SCADA, OMS, and related control room software.
• Respond promptly to alarms, system abnormalities, outages, and service interruptions to ensure quick restoration.
• Execute approved switching orders, ensuring full compliance with safety procedures, lock-out/tag-out protocols, and engineering standards.
• Communicate clearly and professionally with field crews, engineering teams, leadership, and external stakeholders during routine operations and emergencies.
• Maintain detailed and accurate system logs, switching records, and event reports within assisted tools.
• Coordinate planned outages, service restorations, load transfers, system maintenance activities, and switching schedules.
• Support reliability, safety, and grid stability by identifying and escalating abnormal system trends.
• Assist in the daily review of feeder loadings, voltage performance, and system capacity.
• Provide real-time updates to leadership during system events, severe weather, or operational concerns.
• Ensure compliance with all safety, operational, and regulatory requirements.
• Participate in training, drills, and exercises related to storm response, emergency operations, and system restoration.
• Liaise with Engineering, Field Operations, and Customer Operations to support work orders, construction activities, and switching needs.
• Support the implementation of grid modernization initiatives, including automation, DER integration, and resiliency efforts.
• Maintain situational awareness of weather patterns, system risks, and ongoing field activities.
• Perform additional control room duties as assigned by the leadership team.

Other Requirements:

• Ability to work rotating shifts, including nights, weekends, public holidays, and emergency duties.
• Must have a valid Bahamians drivers license
• Willingness to support storm restoration and emergency operations as needed.
• Ability to remain alert and focused during extended system events.
• High level of professionalism, confidentiality, and ethical conduct.
• Strong communication skills to interact with crews, engineering teams, government entities, and external partners.

Physical Demands:

• Ability to sit or stand for extended periods while monitoring systems and equipment.
• Ability to remain attentive and react quickly during system disturbances.
• Occasional visits to substations, field sites, or operations centers may be required.
• Ability to handle the mental demands and stress associated with real time system operations.

Work Environment:

• Primarily based in the System Operation Control Room within a fast paced, high accountability environment.
• Work involves continuous use of computers, monitoring screens, radios, and telecommunication equipment.
• May be exposed to elevated pressure situations during outages, storms, or emergencies.
• Collaborative environment requiring coordination with Engineering, Operations, and Administration teams.
• Occasional exposure to field environments, depending on operational needs.

Qualifications:

• Bachelor’s degree in Electrical Engineering, Engineering Technology, or related field.
• Minimum 5–7 years of experience in power system operations, utility control room operations, electrical engineering support, or a related field.
• Previous utility experience in system operations, dispatch, or control room environments.
• Knowledge of distribution switching, outage management, and utility safety protocols.
• Familiarity with grid modernization technologies and automation systems.
• Strong understanding of electrical distribution systems and operational safety standards.
• Proficiency with SCADA, OMS, and system control software.
• Excellent communication, critical thinking, and problem solving skills.
• Ability to work independently and exercise sound judgment in real-time situations.
• Strong computer skills and ability to learn new systems quickly.

What’s In It for you:

• Competitive compensation and performance-based incentives
• Comprehensive health and wellness benefits
• Retirement savings plan with company matching
• Generous paid time off and leave benefits
• Life and accident insurance coverage
• Opportunities for professional growth and career development