This Customer Architect role helps customers adopt cloud-based technical solutions and gain measurable value from them. It suits a hands-on technical adviser with knowledge of observability, cybersecurity and enterprise search who can connect business goals with technical delivery.
At a glance
- Own the technical customer journey from onboarding onwards
- Create tailored technical success plans
- Work across customer, account, support and service teams
- Help increase adoption, usage and subscription growth
The role
- Act as a trusted technical adviser to customers
- Define success criteria linked to customer goals and key measures
- Guide deployment, adoption, continued use and expansion
- Remove technical obstacles and improve the customer experience
What you will do
- Work with account and technical sales colleagues to provide ongoing technical support
- Create a technical success plan for each customer
- Translate business needs into technical requirements
- Coordinate with support and service teams to resolve issues and deliver tailored solutions
- Review usage and recommend suitable upgrades or improvements
- Identify expansion opportunities and pass them to the account team
- Build lasting relationships that support customer satisfaction and recurring revenue
What you will bring
- Understanding of observability, cybersecurity and enterprise search
- Strong technical background, preferably involving cloud software
- Hands-on approach and sound commercial awareness
- Interest in emerging technology and willingness to learn new solutions
- Ability to align technical work with business objectives
How to apply
This role is advertised on a confidential basis. Applications are made through theHRkey: select “Apply through theHRkey”, add your CV and answer a short set of questions about your experience. Your application is received straight away and we will follow up on next steps.